Returns and Refunds

Returns and Refunds

Returns Policy

Due to the nature of our products unfortunately we are unable to accept an returns or refunds on any items which have been opened, worn or taken out of their original packaging.

Faulty Items

If you receive an item and you notice there is a fault with your item then please complete the below returns form to request a return. We will allow this is the product has not been worn and if the product is damaged and is like this when you receive the item.

Eligibility of Returns

To request a return or refund this must be done within 14 days of delivery. Any returns or refunds requested after 14 days may not be honoured. 

Cancel my Order

If you have changed your mind and would like to cancel your order please contact us at hello@urbaneccentric.co.uk with your order number provided in your confirmation email to be able to cancel your order.