Returns and Refunds

RETURNS POLICY

If you would like to return your order please submit a returns request within 14 days of purchase. Please complete the below returns request form below and post your order back to us. You will be issued a full refund for your order (not including the cost of delivery). Please complete the form along with your reason for returning if your order is wrong, faulty or not as expected.

QUALITY OF MERCHANDISE

We take great care and pride in our products and quality. We use audited, trusted factories with high standards of design and hand feel quality. However, if you have an issue with the quality of the merchandise please don’t hesitate to contact us.

WHERE’S MY ORDER?

If you order hasn’t arrived please contact us. To get in touch please contact us at sales@urbaneccentric.co.uk

CANCEL MY ORDER

If you have changed your mind and would like to cancel your order please contact us at sales@urbaneccentric.co.uk with your order number provided in your confirmation email to be able to cancel your order.

SALES ENQUIRIES

If you are interested in using us as a sock supplier for your business please contact us at sales@urbaneccentric.co.uk or visit our partner site www.fimexltd.com

ABOUT FIMEX (UK) LTD

Fimex is an established sock manufacturing company based in Leeds. We have offices in Turkey & China and import over 25,000,000 pairs of socks a year. We supply a range of companies from Aldi Matalan, Arsenal Football Club, The Arcadia Group and many others as well as being the creators of the Urban Eccentric brand. For more information please visit our website or email us.