Delivery

Delivery

We are proud to offer our customers with multiple delivery options. Our aim is to get your items to you as quick as possible and as stress free as we can so you can spend more time dreaming about showing off your new socks and less time worrying about when they will arrive.


We aim to keep all of our customers well informed with their delivery using email notifications and where possible SMS communications. We endeavour to do our best to track, and follow your parcel to make sure it gets you safe and sound!

We develop a relationship with our couriers to ensure the best possible customer services and tracking information is available to you in order for you to feel confident that your socks will be with you and making your feel fabulous as soon as we can.

We have 2 main postal delivery options for all domestic (UK) postage.

Free Standard Delivery

We are proud to offer free standard UK delivery on all orders. This service is a standard 2 - 3 day delivery with an additional 1 business day handling time for us to prepare and dispatch your order. This is a quick service to get your items to you as quick as we can while still being able to offer this service free to our customers. 


*Please note this is an estimated delivery time. In rare cases delivery may exceed the estimated 2 - 3 days, potentially when posting to remote locations this may be the case.

Next Day Delivery

We are excited to offer next day delivery to those people who are super keen to get their fabulous socks on their feet as soon as possible! We are able to offer the next day delivery service to all of our UK customers for a small additional cost on top of your order. This service is available on orders placed before 2pm (GMT) orders placed after 2pm may not be picked up for the next day but may lead to orders being dispatched the following day. 

*Please note that next day delivery is an advisement. This service is booked through the delivery service as a next day delivery however due to unforeseen circumstances such as weather and any other reason to our discretion next day delivery may not be achieved and this may become and extra day delivery time.
*Please also note that we reserve the right to our 1 day handling time for orders in order to pick and pack your orders this may mean that your item arrived next day + 1 allowing for your items to be processed in our internal system.
*Please note that refunds for delivery prices are at our discretion. If your order does not arrive next day for a reason within the above parameters we are not entitled to refund your delivery charge. 
*For any queries or delivery charge discretions please do not hesitate to contact us. 

International Postage

We are able to offer international postage however as we are a start up business this will be at a £10 charge for all international postage to Europe and select other areas.

Unfortunately at this time we are unable to offer a set price for a international, postage for other counties outside Europe and select other countries. For other postage areas please feel free to get in touch with us at hello@urbaneccentric.co.uk to arrange specific customer postage to your address and to discuss a price with a member of our friendly team.